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Frequently asked questions about custom LED signs

How do I order a custom sign?

Simply fill out our inquiry form with your logo text/design, dimensions, indoor/outdoor use, and delivery address. We'll create a free design mockup and quote within 30 minutes.

What are your payment terms?

We accept T/T bank transfer, Western Union, and Alibaba Trade Assurance. Standard terms: 50% deposit to start production, 50% balance before shipping.

How long does production take?

Standard orders take 5-7 business days. Rush orders (2-3 days) are available for an additional fee. Complex custom designs may require 7-10 days.

Do you ship internationally?

Yes! We ship worldwide via DHL, FedEx, UPS, or sea freight. We handle all export documentation and customs clearance support.

What is your minimum order quantity?

We accept single sign orders for custom projects. Wholesale/bulk discounts are available for orders of 10+ signs.

Can I see a design before ordering?

Absolutely! We provide a free digital mockup showing your logo in 3D with your chosen colors and dimensions before any payment.

What if the sign arrives damaged?

We pack all signs in custom foam + plywood crates for maximum protection. If damage occurs despite our packaging, we'll work with you to resolve it — typically a free replacement of damaged parts.

Do you offer installation support?

We provide detailed installation instructions with every order. For complex installations, we can arrange video guidance.